Frequently Asked Questions

Customer Service

How Can I access my Account

Please look for the small half body logo at the top right corner of the header from our website.

  • Click on it or on "Login".
  • Fill up the form "Customer login" form
  • Once filled, click on the Orange "Sign in" button.

How Can I Access My Sales History? 

Please look for the small half body logo at the top right corner of the header from our website.

  • Click on it or on "Login".
  • Once logged in, go back to earlier stage. "Login" will now show "My account" click on my account. You can now find and view your sales history from here. 

How to Retrieve My password? 

Please look for the small half body logo at the top right corner of the header from our website

  • Click on it or on "Login"
  • Now, look for the mention "Forgot your password?" by the sign in button. Click on it.
  • Follow instruction from the screen...

How To Register?

Please look for the small half body logo at the top right corner of the header from our website.

  • Click on it or on "Login".
  • Fill up the form "New customer" form
  • Once filled, click on the Orange "Create an account" button.

I'd Like to Place an Order. Could You Help Me?

Sure, with pleasure! Please feel free to get in touch! Call sales on the phone number: 0345 108 6661

Products & Orders

Do You Supply Spare Foams?

We do not sell spare foams since all boxes are delivered with foam insert included, but as an exception, we would try to help those customers in need with some spare foams if available. If this is your case, please contact us: 03451086661

What Is The Minimum Order Quantity

The minimum quantity order to checkout is £50 exc VAT. Depending on the product you can buy pack of 10,20 and more pieces... Each product will have details on the MOQ (Minimum Order Quantity) available.

Can I Buy Bespoke?

Yes, we offer custom made jewellery boxes. Our bespoke range can be customized through our interactive 3D configurator. This tools was built to make our customer's life easier. Find out about how to make your bespoke jewellery boxes today click here  Go To 3D Configurator

Do You Charge VAT?

Yes, UK registered business should pay VAT. In case of VAT exemption from UK or EU customers, please contact us for further help and guidance call phone number: 03451086661

Samples & Logo Printing

Can I Order Samples?

Yes, you can. We recommend you contact us directly to discuss and understand your needs better, Get in touch now. Call: 03451086661

Can I Order Printed Samples with my own logo?

Yes, you can also order your sample with your own printed samples.  Contact sales team to discuss conditions. Call: 03451086661

Which Logo Colours Are There to Choose From?

We offer quite a lot of different print colours. Please find an overview of them here. We print products with metallic colours, matt colours, glossy colours, and transparent print colours, and can also emboss or deboss without adding a coloured foil.

We are unable to match RGB, PANTONE, or CMYK colour references; however, our sales reps are happy to advise, in case you need any assistance with this.

For special requests, advise, or other options, please contact our sales department. Call: 03451086661

Can I Order Products with print in Multiple Colours?

Many of our products can be printed in multiple colours, at a surcharge. This surcharge is added for each extra colour or each extra print.

The following items can be printed in multicolour:

  • jewellery boxes
  • folding boxes
  • carrier bags
  • displays

A multi-colour print is possible if the colours are not interrelated or require alignment. With a two-colour print, the box/bag is passed through the printer twice. In these circumstances, perfect re-alignment may not be achievable.

We cannot print shadows or gradients, nor can we print in full-colour (i.e. photos).

Please contact our sales department for more information about the possibilities, or to validate if your logo is suited for multicolour print. 

Call: 0345 108 6661

Delivery & Return

How Long Does it Take to Send My Order?

We dispatch your order the same day, if all goods are in stock, but all goods are usually deliverd between 2-4 working days.

When Will My Parcel Be Delivered?

All parcels are usual delivered within 2-4 working days in the the UK mainland. Other, check with our customer service team: 0345 108 6661

However, We need 7-10 working days for print orders. Extra fees apply to customise your products. Please check product page for full details. 

Which Courier Do You Use?

We ship with Parcel Force or Royal Mail.

Payment

Which Payment Terms Apply?

Your payment terms will depend on your VAT-registration and location. If you reside within Denmark, Greenland, Iceland, Faroe Islands, Sweden, Finland, Estonia, Norway, the Netherlands, Belgium, France, Germany, Austria, Switzerland, and Poland, and have a valid VAT-number, you are eligible for receiving a 14-day payment credit.

Customers from other EU-countries with a valid VAT-number will have to prepay the first order but may be eligible for receiving a payment credit of 14 days for re-orders. Our financial department will appraise each customer individually.

Customers without a VAT-registration, or customers from outside of the EU, are not eligible for receiving a payment credit and will have to prepay their order prior to processing.

What Happens If I Do Not Pay My Invoice on Time?

When the invoiced amount has not been paid before the due date, a reminder will be issued. Administrative charges may be added. Furthermore, 2% interest will be added for each month the invoice remains unpaid. A total of 3 reminders will be issued, after which, if the payment still has not been received, the case is transferred to a collection agency and the payment credit will be revoked.